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House Rules

guest policy

check in

2:00 PM

check out

12:00 PM

Cancellation & refund Policies :

Free cancellation until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 7 days before arrival. Guest will be charged a prepayment of the total price of the reservation in the 7 days before arrival. Once checked-in, all bookings are non-refundable and non-transferrable.

Refunds take 7-10 working days if booking is cancelled within the policy

Terms and Conditions

Stay Policies

  • Age Policy: Guests must be aged between 18 and 35 years to stay at the property.
  • Late Check-Out: A full bed price will be charged for late check-outs.
  • Identification Requirement: All guests must present a valid government-issued photo ID at check-in. This is mandatory as per government regulations.
  • Right to Admission: The management reserves the right to admission.
  • No Smoking Policy: Smoking is strictly prohibited in all rooms.
  • Government ID Policy: A valid government-issued photo ID is mandatory for check-in. For foreign guests, a valid passport with a visa is required. For Indian guests, a government-approved ID (except PAN cards) is required. Local IDs will not be accepted, and cancellation policies will apply.
  • Regulated AC Timings: AC timings in dorms may be regulated to ensure energy conservation.
  • Peak Season Payments: During peak seasons and festivals, bookings are non-refundable, and full prepayment is mandatory.
  • Post Check-Out Access: Guests may stay on the property after check-out until 10 PM ONLY.
  • Visitor Policy: Visitors are permitted on the premises until 10 PM ONLY.
  • Automatic Extension: If a bed is not vacated by the check-out time, the booking will be automatically extended, and the full bed price will be charged.
  • Prepayment Policy: Full prepayment is mandatory at the time of check-in.
  • Pet Policy: Pets are allowed ONLY in private rooms.
  • Room Viewing: For the privacy and comfort of all guests, only guests with confirmed bookings may see the rooms.
  • Shifting/Extensions: Any bed shifts or extensions must be informed to reception in advance and are subject to availability.
  • Smoking Policy: Smoking indoors is prohibited. Designated smoking areas are available.
  • Drugs and Narcotics: Possession or use of drugs, including marijuana, as well as rolling or smoking, is strictly prohibited on the premises.
  • Food and Drinks in Dorms: Eating or drinking in dorms is not allowed to ensure the comfort and cleanliness of shared spaces.
  • Common Area Sleeping: Guests are not permitted to sleep overnight in common areas.
  • Behavior Policy: Guests exhibiting racist or socially unacceptable behavior will be required to leave the hostel immediately.
  • Bed Allocation: Lower beds are subject to availability upon arrival.
  • Room Rate Policy: Extensions will be charged at the current room rates, which may differ from the initial booking rates.
  • Personal Belongings: The hostel is not responsible for any loss or theft of personal belongings. Guests are encouraged to use lockers provided.
  • Group Bookings: For group bookings, all members must comply with hostel policies. Any violations may lead to cancellation of the entire group’s stay.
  • Energy Conservation: Please switch off lights, fans, and air conditioning when leaving your room or dorm.
  • Laundry Services: Self-service laundry is available; charges may apply.
  • Alcohol Policy: Alcohol consumption is permitted in designated areas only.
  • Emergency Contacts: Guests must provide an emergency contact number at check-in.
  • Parking Policy: Parking is subject to availability and at the guest's own risk.
  • Internet Use: Wi-Fi is available free of charge. Illegal activities or excessive downloading are prohibited.
  • Damage to Property: Guests will be held responsible for any damage caused to property during their stay.
  • Event Participation: Guests may participate in events organized by the hostel but must adhere to event-specific guidelines.
  • Special Requests: Any special requests (e.g., early check-in, late check-out) are subject to availability and may incur additional charges.
  • Additional Policies: Further policies applicable to your stay can be found at the reception desk upon check-in.
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READ IT TO BELIEVE IT

WHAT OTHER GUESTS ARE SAYING

Great location, well-maintained hygiene, staff have made my stay easy and comfortable. The staff here gets the work done in a jiffy and prioritises the guestS. The vibe here is just so good; I’ve met so many beautiful people here. Making great memories here

Anju S

It’s more than a STAY, it's a Family! The facilities and the location are perfect. The Rooftop is amazing. You can work out, eat AND WORK FROM HOME. the great food that they offer for a fair price. MET wonderful people, locals and foreigners. The staff is the nicest

Marina

Lovely stay here, it is my home in Mumbai. The proximity to the airport, close by markets andoverall connection to the rest of the city is great. Staff, hygiene, comfort are all top notch. I felt really safe as a solo woman
P.S THE ROOFTOP IS A VIBE!

Bhawana

Excellent location, close to the international airport and a stone's throw from the Ville Parle station. Cleanliness is top level, reception is always available and there’s good food available. Great company

Stefano

We stayed in a female only dorm. It was comfortable, clean and cozy. It was safe and secure. The room had its security pin which made it extra safe. Washrooms were clean and hygienic. The crowd and staff were really nice and friendly. rooftop events were super fun

Ruchi

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